Frequently Asked Questions cup8 — Answers to All Your Questions

The minimum age to register and use the cup8 platform is 18 years old. Cup8 enforces a strict responsible gaming policy and does not permit underage individuals to use its services. During the identity verification (KYC) process, a valid government-issued ID must be submitted as proof of age and identity.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of your national identity card (MyKad) or valid identity document. This process is mandatory before you can make your first withdrawal and serves as a security measure to protect your account from misuse. Documents are processed within 1–24 business hours and your data is stored with full encryption.

No. Each user is only permitted to hold one cup8 account. Multiple accounts are a violation of cup8's terms of service and may result in the freezing or closure of all accounts involved, including any balances held within them. If you're having trouble accessing your existing account, please contact cup8 customer support for assistance.

Log in to your account and go to "Account Settings" or "Profile". From there, you can change your password by entering your current password and setting a new one. To update your phone number, additional identity verification through customer support is required to ensure your account's security. Contact our Live Chat for step-by-step guidance.

cup8 accepts a range of popular deposit methods in Malaysia, including FPX (online bank transfer), Touch 'n Go eWallet (TNG), DuitNow, and direct bank transfer. All methods are available 24 hours a day and deposits are processed in real time — funds are credited to your account balance within seconds of a successful transaction. Visit the Deposit for full details.

The minimum deposit at cup8 is as low as RM10, making it an accessible platform for all budget levels. The maximum deposit limit depends on your chosen payment method and account tier. VIP members enjoy higher deposit limits compared to standard members. For detailed limits by payment method, refer to the Deposit us.

Withdrawals at cup8 are processed very quickly — typically within 5 to 15 minutes for most payment methods. For cases requiring additional review (especially first-time large withdrawals), the process may take up to 1 working hour. Make sure the bank account registered is in your own name and that KYC has been completed to avoid any delays. Visit the Withdrawal for the complete guide.

If your deposit has not been credited within 5 minutes, don't panic. First, check your bank statement to confirm whether the funds have been deducted from your account. If they have, take a screenshot of the payment proof and contact our Live Chat support with the following details: transaction reference number, date and time, deposit amount, and the payment method used. Our team will typically resolve the issue within 30 minutes.

cup8 does not charge any processing fees for deposits or withdrawals. You receive the full amount requested with no deductions. However, some banks or eWallet providers may impose a small charge for transfers — these are third-party fees beyond cup8's control. Please check with your bank or eWallet provider for more information.

cup8 offers a wide variety of bonuses updated on a regular basis, including: a Welcome Bonus for new members, Daily Deposit Bonuses, Weekly Cashback, Reload Bonuses, Tournament and competition prizes, and exclusive bonuses for VIP members. Each promotion has its own terms and conditions. Check the Promotions us for the latest list and full details of each offer.

Rollover (or wagering requirement) is the amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM50 bonus with a 5x rollover requirement, you need to wager RM250 (RM50 × 5) before you can withdraw the bonus. Rollover requirements vary by promotion type. Please read the terms of each promotion carefully before claiming, or contact our Live Chat for further clarification.

cup8's weekly cashback is calculated based on your net losses over a 7-day period (Monday to Sunday). Claims typically open every Monday — simply log in and click the "Claim" button in the promotions section to receive your cashback directly to your account balance. In most cases, credited cashback can be used to play immediately with no additional rollover requirements. Check Promotions page for full terms and conditions.

cup8 offers over 1,000 games from world-class providers, including: modern video slots with progressive jackpots, Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger) with real dealers, exciting Fish Shooting Games, Poker and card games, as well as virtual sports and e-sports. All games can be played directly from your browser or mobile app — no additional software installation required.

Most slot games at cup8 offer a demo or free-play mode that lets you try the game without using real money. This is great for understanding game mechanics and exploring bonus features before deciding to place real bets. However, Live Casino games require an actual account balance to join. Log in to your account and look for the "Demo" label on the game you're interested in.

cup8 is integrated with leading game providers across the global industry, including Pragmatic Play, Evolution Gaming, Playtech, Microgaming, NetEnt, Spadegaming, and many more. Every provider goes through a rigorous evaluation process to ensure game fairness and high security standards. All games use certified RNG (Random Number Generator) technology to guarantee fair outcomes for every player.

cup8 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same level of encryption used by international banking standards. Your personal and financial information is never shared with third parties without your consent. Our systems are also protected by industry-grade firewalls and continuous security threat monitoring. Read Privacy Policy us for full details.

Log in to your cup8 account and go to "Security Settings" in your profile. Select "Enable Two-Factor Authentication" and follow the instructions to link your phone number. Once activated, every time you log in from a new device, an OTP code will be sent to your registered phone number as an extra layer of security. We strongly recommend all members enable this feature for stronger account protection.

Immediate steps to take: First, change your password right away using the "Forgot password?" option if you can still access your account. Second, contact our 24/7 Live Chat support immediately and report the situation. Our security team can temporarily lock the account while the investigation is underway. Third, check your account activity log to identify any unauthorised transactions. Remember — cup8 will never ask for your password through any communication channel.

To download the cup8 Android app, visit the App us and click the APK download button for Android. Before installing, make sure you have enabled "Install from unknown sources" in your device's security settings (Settings → Security → Unknown Sources). The APK file size is small and installation takes under 2 minutes. Minimum requirements: Android 6.0 or above with at least 2GB of RAM.

Yes, the cup8 app is available for iOS users. You can install it as a Progressive Web App (PWA) from Safari — simply visit the cup8 website using Safari, tap the "Share" icon, and select "Add to Home Screen". This delivers an experience nearly identical to a native app, complete with a home screen icon and browser-free access. Minimum requirement: iOS 13 or above. Visit the App for the complete step-by-step guide with screenshots.

If the cup8 app won't open or is experiencing technical issues, try the following steps in order: (1) Fully close the app and reopen it. (2) Check your internet connection — try switching between WiFi and mobile data. (3) Clear the app cache via Settings → Apps → cup8 → Clear Cache. (4) Uninstall and reinstall the latest version of the app from the App us. (5) If the issue persists, contact Live Chat support with your device model and operating system version for further assistance.